AI products for customer, employee, commerce, and workflow moments.

Where Cortex applies

The same governed foundation can feel native to different business domains because each assistant can use its own knowledge, tools, permissions, response behavior, and workflow patterns.

• Customer assistants for answers, recommendations, next steps, and service actions.
• Employee assistants for record lookup, summaries, policy-backed answers, and approved workflows.
• Commerce assistants for product discovery, cart-aware support, checkout handoff, and merchant insight.
• Knowledge products that turn manuals, policies, product content, and training material into grounded answers.
• Workflow assistants for validations, confirmations, approvals, escalation, and audit trails.

Example industries

Cortex can support retail, ecommerce, healthcare, clinics, insurance, finance, education, training, logistics, field services, SaaS portals, internal operations, and government service journeys.